Effective date: 19 October 2021

To support delivery of our Services, Audacix (or one of its Affiliates listed below) may engage and use data processors with access to certain Customer Data (individually, a “Subprocessor”). 

This page provides important information about the identity, location and role of each Subprocessor. Terms used on this page but not defined have the meaning set out in our Terms of Service or a superseding written agreement between our Clients and us (the “Agreement”).

As our organisation and the types of problems we solve for our Clients evolves, we may work with other subprocessors or affiliates. We will individually advise all Clients who are affected by a change to our list of subprocessors or affiliates and will also update the list below where possible.

Third parties

We currently use third-party Subprocessors to provide infrastructure services, to help us improve the user experience of our products and to help us provide customer support and email notifications. 

Prior to engaging any third-party Subprocessor, we perform due diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.

Third party infrastructure subprocessors

We may use the following Subprocessors to host Customer Data or provide other infrastructure that helps with delivery of our Services:

Entity Subprocessing Activities Region
Amazon Web Services, Inc. Cloud service provider United States, Netherlands, Belgium, UK, Germany, India, Singapore and Australia
Google LLC Cloud service provider United States, India, Singapore and Australia
Microsoft Azure Cloud service provider United States


Other third party subprocessors

We may use the following Subprocessors to perform other Service functions:

Entity Subprocessing Activities Data Processed
Auth0, Inc Authentication service provider User data
Cloudflare, Inc DNS routing provider User data
GoCardless Ltd Payments service provider Payments data
Google, Inc Communications service provider User data
Hotjar Ltd UX analysis service provider User data
Hubspot, Inc CRM & marketing service provider User data
Slack Technologies, Inc Communications service provider User data
Stripe, Inc Payments service provider Payments data

Affiliates

Depending on the geographic location of a Client and the nature of the Services provided, we may also engage one or more of these Affiliates as Subprocessors to deliver some or all of the Services provided to a Client:

Entity Entity Country
UMK Capital Pty Ltd Australia
Audacix Pte Ltd Singapore
Qsome Technologies Pvt Ltd India


 
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